FAQ

Where are you located?

We are located in the Manchester Business Centre just off of 42nd Avenue SE. We are in the same building as a WALDO Distributions, just right around the corner. It’s hard to see us from the street, so just drive into the parking lot and keep driving around the building until you see our sign.

 

I’m lost, how do I find you?

We have a great marked out map under the contact page to make your journey to our shop easier. If you have any questions about where we are located, please call us at 587.356.1225

 

What are your hours of operation?

Our Shop is open to the public during our Retail hours;

Friday 10-4

Saturday 10-3

Otherwise, our shop is open for pre-order pickup’s or by appointment only Tuesday to Sunday

*Please note our shop is closed on Mondays and stat holidays

 

How do I place an Order?

To place an order, feel free to email us at orders@prettysweetco.com or for a faster response time give us a call at 587-356-1225. Please allow one-weeks notice for all orders *Please note some weeks do fill up quicker than others, so when you know your date and what you would like to order, don’t hesitate!
*For larger orders, 2 weeks notice is appreciated.

To ensure a smooth ordering process, please include this information in your order request;

For weddings, custom cake orders or large event orders please email Vicki at vicki@prettysweetco.com.

 

Do I always need to place an order?

Our Cakes and Cupcakes are by order only. There are times we have cakes available, however, we suggest you always place an order for these items.
We do have other items available for purchase during our retails hours such as donuts, macaron’s, assortment of bars and sandwich cookies.
To ensure you are able to get what you want, we suggest placing an order.

 

Do you have cakes available for purchase at the shop?

We do our cakes by order only, as we like to custom make each cake for our customers. We do have other treats available for purchase during our retail hours.

 

Does your cake need to be refrigerated?

We recommend you keep the cake at room temperature if you plan on serving it the same day you picked up. If you are not serving the cake until the next day, we recommend you refrigerate the cake overnight and then pull the cake out a couple of hours before serving.

If you are having your event outside on a hot day please use your discretion, keep the cake in the fridge until the party and then pull out to have on display.

 

How long can the donuts and cupcakes last for?

We recommend serving the donuts and cupcakes the same day you pick up to ensure optimal freshness. They can, however, be stored in a cool dry place overnight to help them stay fresh.

 

How many people will my cake feed?

Our cakes page has all the info you need about cake sizing and serving sizes!

 

Why don’t you have many pictures on your website?

We use our instagram as our image gallery! Click here to see some images!

 

Are you able to accommodate dietary restrictions?

We can accommodate most dietary restrictions, but it is important to note that we cannot 100% guarantee that there will be no trace or cross contamination. Though we take extra precaution in these cases, we still have nuts, flour, dairy and other allergens in our facility. Some specialty items we can make are;

Gluten Free: Cakes, Cupcakes, Donuts, Birthday Cake Cookie Sandwiches, and  Macarons.

Vegan: Our chocolate cake is vegan, we can make this in a cake, cupcake, or donut form. Cake and cupcakes are paired with dairy free icing (contains soy), in vanilla bean or chocolate. Donuts are paired with an almond milk glaze or coconut milk glaze.

 

Do you offer delivery?

We can offer delivery through a courier service. The Delivery fee for within the city is $21.00.
For weddings/events we offer delivery and set up options, to inquire about pricing please contact Vicki at vicki@prettysweetco.com

 

How do I transport my cake home?

Cakes are best transported on a flat surface, the best place for them is the back of an SUV, but the floor of the car will work as well. Make sure it’s not an area that will easily bump into something if it slightly shifts while in transit.

We don’t suggest cakes sit on the seat as they are tilted but if there is no other place, we suggest placing something on the seat to try and make it more of a flat surface if possible. You would hate having the cake shift on the board or have all the topping fall off!

If you have questions about this please give us a call at 587.356.1225